Disclosure Information

---

The following information provides you with an important overview of Joseph Brothers

Financial Advisers Limited, our duties to you, fees and how we manage complaints.

Licence Status and Conditions

Joseph Brothers Financial Advisers Limited (FSP1012744) holds a financial advice

provider licence issued by the Financial Markets Authority under the Financial Markets

Conduct Act.

Nature and Scope of Advice

Joseph Brothers Financial Advisers Limited provides advice to clients about the many

aspects of financial services. Our advice services include:

• Personal insurances

• Personal and group insurances (life cover, disability, income protection, trauma,

health)

• Mortgages

We access a wide range of products from various providers in both local and overseas

markets.

Product providers

While we have made every effort to ensure the below list is comprehensive, we may not

be limited to the below product providers. Joseph Brothers Financial Advisers Limited is

generally able to work with any product provider on the basis that our client receives the

best arrangements to satisfy your needs and goals. Joseph Brothers Financial Advisers

Limited provide advice in relation to products provided by the following companies:

Personal & group insurance

1. NIB NZ Limited

2. AIA NEW ZEALAND Ltd (Sovereign)

3. Chubb Life Insurance New Zealand Ltd

4. Fidelity Life Assurance Company Limited

5. Partners Life Ltd

Loan providers

1. ANZ Bank New Zealand Ltd

2. ASB Bank Ltd

3. Avanti Finance4. Basecorp Finance Ltd

5. Bizcap

6. BNZ

7. Cressida Capital Ltd

8. First Mortgage Trust

9. Funding Partners

10. General Finance

11. Kiwi bank

12. Liberty Financial Ltd

13. Pepper New Zealand Ltd

14. Prospa NZ Ltd

15. Southern Cross Financial Group

16. Southland Building Society (SBS Bank)

17. The Co-operative Bank Ltd

18. Unity

19. Westpac New Zealand Ltd

Whilst the above list is extensive, we are not limited to just those mentioned above.

From time to time, Joseph Brothers Financial Advisers Limited is able to utilise any

product provider on the basis that you our client receives the best arrangement(s) to

satisfy your needs and goals.

Our fees, expenses and/or other amounts payable

The actual amount Joseph Brothers Financial Advisers Limited may charge you will

depend on the nature and scope of the advice or service we provide. We will discuss

and agree the actual fees with you before we proceed and will explain how these fees

will be payable. Our agreed advice and services and service fees may include charges

for initial advice, ongoing or annual advice, and services. The fees charged for our

advice and services may be based on a combination of a set dollar amount or a

percentage-based fee. Fees will be confirmed in our Statement of Advice which will be

provided to you when the advice is given.

In addition, a fee and/or charges may be payable for altering or cancelling your service

or product. This may include costs by an intermediary. If fees or costs will be charged,

you will be advised at the time the financial advice is provided.

For services in relation to insurance and loans products, commissions may be paid by

the product provider. This is usually an initial commission which is normally apercentage of the value of your loan amount or insurance premium, plus an ongoing

commission, usually a percentage of the value of your investment balance, outstanding

loan amount or premiums and generally calculated at the end of the month in which you

hold the loan, or renewal of insurance products. In some circumstances we may

recommend another service provider to assist us in providing appropriate financial

advice. These providers can include property valuers, property surveyors and motor

vehicle valuations. These providers will charge a fee for the work they do. We will advise

you of any related fees and charges prior to having them commence any work on your

behalf.

Other costs

Where other costs are incurred in the process of providing our advice and services to

you, you will be liable for these costs. These other costs may arise from another service

provider, for example property valuer, property surveyors, etc and/or incidentals such as

travel costs, stationery, etc. However, we will agree all additional costs with you prior to

incurring them.

Conflicts of interest and commissions or other incentives

Joseph Brothers Financial Advisers Limited may receive a commission when you pay

your invoice for insurance cover or if we refer you to a premium funder with whom you

enter into a premium funding arrangement. Joseph Brothers Financial Advisers Limited

may pay your financial adviser a salary/commission, plus bonuses and other incentives.

Joseph Brothers Financial Advisers Limited and your financial adviser may receive

indirect benefits from insurers and premium funders such as business lunches, tickets

to sporting and/or cultural events or corporate promotional merchandise. We recognise

that the above commissions and incentives may create conflicts of interests for Joseph

Brothers Financial Advisers Limited and your financial adviser. To manage these

conflicts, we follow an advice process that ensures our recommendations are made

based on your financial goals and circumstances. Joseph Brothers Financial Advisers

Limited undertakes compliance audits of your financial adviser, who undergoes

specialised training in this area. Joseph Brothers Financial Advisers Limited also

annually audits our conflicts of interest compliance framework. We may, however,

choose to rebate all or some commissions and charge you a fee based on the nature of

the service we provide.

Complaints & Disputes Process

Joseph Brothers Financial Advisers Limited may receive a commission when you pay

your invoice for insurance cover or if we refer you to a premium funder with whom you

enter a premium funding arrangement. Joseph Brothers Financial Advisers Limited may

pay your financial adviser a salary/commission, plus bonuses and other incentives.

Joseph Brothers Financial Advisers Limited and your financial adviser may receiveindirect benefits from insurers and premium funders such as business lunches, tickets

to sporting and/or cultural events or corporate promotional merchandise.

We recognise that the above commissions and incentives may create conflicts of

interests for Joseph Brothers Financial Advisers Limited and your financial adviser. To

manage these conflicts, we follow an advice process that ensures our

recommendations are made based on your financial goals and circumstances. Joseph

Brothers Financial Advisers Limited undertakes compliance audits of your financial

adviser, who undergoes specialised training in this area. Joseph Brothers Financial

Advisers Limited also annually audits our conflicts of interest compliance framework.

We may, however, choose to rebate all or some commissions and charge you a fee

based on the nature of the service we provide.

If you are not satisfied with the services provided by Joseph Brothers Financial Advisers

Limited, please contact your financial adviser or Joseph Brothers Financial Advisers

Limited directly and tell us so we can try and fix the problem.

Joseph Brothers Financial Advisers Limited’s complaints officer is:

Jeby Joseph: 022 318 2266 | jeby@josephbrothers.co.nz

Jeby will formally acknowledge your complaint usually in writing and will endeavour to

resolve the issue fairly and in a timely manner. When we receive a complaint, we will

handle your complaint in an open and transparent manner and will endeavour to

resolve the complaint fairly and within 10 working days. If we have not resolved your

complaint within 10 working days, we will provide you with a written update as to the

reasons for the delay, what action is underway to resolve your complaint and advise you

of the anticipated timeframe for a response.

In handling your complaint, there are several remedies available to us, including but not

limited to:

• an apology or explanation.

• liaison with product provider to find a mutually agreeable outcome to your complaint.

If we cannot agree on how to remedy the issue, or you, the client, decide not to accept

or use the internal complaints scheme, you can contact our external disputes

resolution service – Financial Dispute Resolution Scheme (FDRS). FDRS is an approved

independent dispute resolution scheme which handles complaints against financialservice providers, including insurance brokers. FDRS is free to consumers, and its

decisions are binding on us (but not on you).

Further information about FDRS is available from www.fdrs.org.nz. You may contact

FDRS directly on 0508 337 337.

Duties

Joseph Brothers Financial Advisers Limited, and anyone who gives financial advice on

our behalf, has duties under the Financial Markets Conduct Act 2013 relating to the way

that we give advice. We are required to:

• Give priority to your interests by taking all reasonable steps to make sure our advice is

not materially influenced by our own interests

• Exercise care, diligence, and skill in providing you with advice

• Meet standards of competence, knowledge and skill set by the Code of Professional

Conduct for Financial Advice Services (these are designed to make sure that we have

the expertise needed to provide you with advice)

• Meet standards of ethical behaviour, conduct and client care set by the Code of

Professional Conduct for Financial Advice Services (these are designed to make sure we

treat you as we should and give you suitable advice).

This is only a summary of the duties that we have. More information is available by

contacting us, or by visiting the Financial Markets Authority website.

Contact Details

Joseph Brothers Financial Advisers Limited FSP1012744

You can contact us at:

Phone: 022 318 2266

Email: jeby@josephbrothers.co.nz

Address: 6 Sabi Place, Papatoetoe, Auckland 2025